Map of ion guides
When working in the ion console, you can click the blue ? icon to open the Support Center. In the Support Center, you will find a multitude of…
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Understanding and managing suspicious clicks
Are your landing pages receiving a high volume of suspicious click traffic from bots and other web crawlers? Periodically deleting this data is important to ensure proper respondent data,…
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Redirect options
The Ion platform delivers 99.99% uptime with enterprise-class reliability. In the extremely rare event that there is an interruption in service, you have the ability to redirect respondents…
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Modify/Delete Respondent Data
As part of complying with privacy and data protection laws, visitors from the European Union (GDPR), California (CCPA), and Brazil (LGPD) have the right to request that you…
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Browser Compatibility
To work within the Ion platform, you will not need any special browser plugins or downloads – just make sure you are using the most recent version of…
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Automatically delete respondent data from your console
Ion stores data collected from your visitors – until you decide to delete it. This feature is beneficial for companies who collect sensitive data, export it to their…
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Archive Creatives
You can archive creatives that you no longer use in your campaign to help reduce the clutter so that you only see the creatives you want to have…
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Ion Releases: Updating the Micro-themes panel
Hello, Rockstar! Ion micro themes have been updated, offering you more visibility of the available themes and less effort to apply them (fewer clicks and less hidden information).…
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Core Fields: what data does Ion get from the respondent?
NotYour Ion console automatically generates a data set called Core Fields. You can find the collected respondent data on your Raw Data File. When a respondent visits an…
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Data Types: Ion Core Data
Ion Core Data is descriptive, behind-the-scenes information automatically collected when a respondent visits an ion experience. If you’ve purchased integration services that include ion Core Data, these are…
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