Revised Jun 25, 2025

Ion Interactive LLC provides account-based marketing, brand experiences, performance marketing, sales enablement, content marketing, and marketing collaboration solutions through products such as Ion, Stage, and Studio. We value your privacy and created this policy to explain how we collect, use, and protect your personal information.

Scope of this Policy

This Privacy Policy applies to all Ion Interactive LLC products, services, and websites.
It covers personal information collected from:

• Users of our products, services, and websites
  
  
• Clients who engage with us for marketing, sales, or digital experience services
  
  

Collection and Use of Personal Information

Ion Interactive LLC may collect the following information through our website and communications with our sales and marketing teams:

• Name
  
  
• Business contact information
  
  
• Company website
  
  
• Number of employees
  
  
• Industry/segment
  
  
• Business assessment of how Ion Interactive LLC can assist
  
  

How we use this data

We process personal information for purposes including:

• Providing, maintaining, and improving our products and services
  
  
• Contacting you regarding your account or your interest in our solutions
  
  
• Offering marketing and sales support
  
  
• Understanding user and client needs and preferences
  
  

Information sharing

Ion Interactive LLC may share personal information with:

• Service providers assisting in delivering or improving our services
  
  
• Business partners offering related solutions
  
  
• Law enforcement or regulatory authorities, when legally required or necessary to protect the rights and safety of Ion Interactive LLC and its users
  
  

Information Collected by Our Clients

Our products—Ion, Studio, and Stage—enable clients to collect, process, analyze, and store data for their own business purposes, including reporting and marketing automation.

While Ion Interactive LLC ensures the security and confidentiality of client data within our platforms, clients are solely responsible for determining how they collect, use, process, or share data obtained through our products. Clients must comply with all applicable laws and regulations.

If you believe a client is misusing data, you may report it to: privacy@ioninteractive.com.
Include as much detail and documentation as possible. We may need to share the report with the relevant client to resolve the matter.

Data Retention and Deletion

Ion Interactive LLC retains personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

You have the right to request deletion of your data at any time using the contact information at the end of this policy. Certain legal or operational requirements may prevent immediate deletion.

User Rights

You may exercise the following rights regarding your personal information:

• Access your personal data
  
  
• Correct inaccurate or incomplete data
  
  
• Object to processing for specific purposes
  
  
• Request deletion of your data
  
  
• Withdraw consent at any time (if processing is based on consent)
  
  
• Data portability (receive data in CSV, XML, JSON, etc.)
  
  

To exercise your rights, contact Ion Interactive LLC using the information at the end of this policy.

Cookies

Cookies are small text files stored on your device. Ion Interactive LLC uses:

• Essential Cookies – required for website functionality
  
  
• Functional Cookies – store user preferences
  
  
• Performance Cookies – analyze site usage to improve functionality
  
  
• Advertising Cookies – deliver personalized ads based on browsing behavior
  
  

You can manage cookie preferences through our cookie banner or via your browser settings. Disabling certain cookies may affect website functionality.

Data Security

Ion Interactive LLC implements appropriate technical and organizational measures to protect personal information, including:

• SSL/TLS encryption
  
  
• Firewalls and hardened server environments
  
  
• Regular data backups
  
  
• Strict access controls
  
  
• Ongoing risk assessments
  
  

We use Amazon Web Services (AWS) for secure data storage. Learn more about AWS security on their website.

Despite our efforts, no method of transmission over the internet is completely secure. Users should take appropriate steps to protect their own information.

International Data Transfers

Our data is stored in AWS regions located in the United States.
As a result, international data transfers may occur when using our services.

For questions about cross-border data transfers, contact us.

Changes to this Policy

Ion Interactive LLC may update this Privacy Policy periodically to reflect changes in our products, services, or legal requirements. Updated versions will be posted on our website or communicated through our services.

Contact Information

For questions, concerns, or data subject requests, contact:

Email: privacy@ioninteractive.com
DPO: thales.gois@ioninteractive.com

Additional Security and Compliance Statements

Security

Ion Interactive LLC uses a combination of hardware, software, internal reviews, encryption practices, and physical protections to reduce risks of unauthorized access, disclosure, or loss of data.

Data Integrity and Purpose Limitation

Except as described in this policy, Ion Interactive LLC does not sell, trade, or rent personally identifiable information.

Clients may access and use the personal information collected via their Ion Interactive LLC implementations according to their own privacy policies.

We may disclose information when:

• Necessary to identify or act against individuals interfering with Ion Interactive LLC’s rights, users, or systems
  
  
• Required by law enforcement
  
  
• Required by subpoena, court order, or legal obligation
  
  
• Needed to enforce terms of service or contractual conditions
  
  

Ion Interactive LLC and our clients may also use anonymized and aggregated data to improve performance and analytics.

Access Requests

Upon written request, and with the consent of our client when applicable, Ion Interactive LLC will take reasonable steps to correct, amend, or delete personal information shown to be inaccurate or incomplete.

Enforcement and Liability

Ion Interactive LLC conducts periodic audits to ensure compliance with this Privacy Policy. Violations may result in disciplinary actions, including termination of employment where applicable.

Disclaimer

Ion Interactive LLC is a SaaS provider and does not control, nor is responsible for, how clients choose to use personal information collected through their Ion Interactive LLC implementations.

Modifications

Ion Interactive LLC reserves the right to modify this Privacy Policy at any time. Updates will become effective on the date they are posted. We encourage users to review this policy frequently.